Privacy Policy

Last updated: 12/4/2026
Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our physiotherapy services in Milos.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

What Data We Collect

We may collect the following personal data:

Information you provide directly:
  • Full name
  • Email address
  • Phone number
  • Message or notes submitted via contact form
  • Health-related information (only when relevant to your treatment)
Automatically collected data:
  • IP address
  • Browser type
  • Device information
  • Pages visited on our website
How We Use Your Data

We use your data to:

  • Respond to your inquiries
  • Schedule and manage appointments
  • Provide physiotherapy services
  • Improve our website and services
  • Comply with legal obligations
Legal Basis for Processing

We process your personal data based on:

  • Your consent (e.g. when submitting a contact form)
  • Performance of a service (e.g. booking and providing treatment)
  • Legal obligations (e.g. record keeping)
Health Data (Special Category Data)

If you provide health-related information, it is used strictly for:

  • Assessing your condition
  • Providing appropriate physiotherapy treatment

This data is handled with strict confidentiality and only when necessary.

Data Sharing

We do not sell or rent your personal data.

Your data may be shared only when necessary:

  • With service providers (e.g. website hosting)
  • When required by law
Data Retention

We retain your personal data only for as long as necessary:

  • To provide services
  • To comply with legal obligations
  • To resolve disputes
Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
Cookies

Our website may use cookies to improve user experience and analyze website traffic.

You can control or disable cookies through your browser settings.

Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

Third-Party Links

Our website may contain links to third-party websites (such as Serenity Wellness Milos). We are not responsible for their privacy practices.